When requesting a PDF rendition from a word file, the following error appears on the CTS logs: No Media Plug-in of type AdvancedPDF available to handle a 'document_to_pdf' transformation 14:12:00,722 DEBUG [ Thread-29] CTSPluginHandlerImpl - No Media Plug-in of type AdvancedPDF available to handle a 'document_to_pdf' transformation

And in the PDFAdvanced log, the process received a time out error as the files remained in Pending status.

Cause

This could be because the name of the CTS host is not the correct one on the Adlib Configuration.

Resolution

Check to see if the file is able to be proccessed directly through ADLIB.

If unable to process the file directly, even with ADLIB, and if the JOB status is still PENDING, then we should check the following.

In the CTS host:

1. In Program Files/Documentum/CTS/Adlib/Express, open the adexps.exe. 
2. In Configuration, check to see that the Default Option is selected.

In Program Files/Documentum/CTS/Adlib:

1. Open the Exponent Connector and click in Options.

  - Tab Processing : Check that the Exp Confg is the default.

  - Tab Exp Manager: Check that the host name is the correct one.

2. Open the Exponent Manager and click in Options.

  - Tab Processing: Check that the default option is selected.

  - Tab Exp Connector: Check that the host name is the correct one.